Terms and Conditions

Terms and Conditions – Steps to Brave Talking (Online Course)

This course is designed to support you and your child step-by-step. These terms are here to create clarity, fairness, and a safe experience for everyone involved.

1. These Terms

What these terms cover

These are the terms and conditions on which we supply our online course and related materials to you.

Why you should read them

Please read these terms carefully before purchasing. They explain who we are, how we provide the course, payment terms, refunds, and other important information.

By purchasing this course, you confirm that you accept these terms and agree to comply with them.

We may update these terms from time to time. The terms that apply to you will be those in place at the time of your purchase.

2. Information About Us and How to Contact Us

Who we are
We are Steps to Brave Talking Limited, a company registered in Scotland.
Registered office: 30 Hazeltree Crescent, Cambuslang G72 8FW

How to contact us
You can contact us at:
📧 [email protected]
We aim to respond within 24–48 hours.

3. Our Contract With You

A contract is formed when you:

- Complete your purchase, and

- Confirm your acceptance of these terms by selecting the required checkbox at checkout
You will not be able to purchase or access the course without agreeing to these terms.

If we are unable to accept your order (for example, if the course is closed), we will inform you and no payment will be taken.

4. Payments

You may choose to pay:

- In full (one-time payment), or

- Via a payment plan (instalments)

All payments are processed securely via Stripe.

Payment Plans
By selecting a payment plan, you agree to complete all scheduled payments.


If a payment is missed:
- You will be notified by email

- Your access to the course may be temporarily suspended

If payment is not resolved within a reasonable timeframe:

- Access may be removed

- The remaining balance will still be owed

Failure to complete payments does not cancel your commitment to the full course fee.

5. Access to the Course

You will receive access to the course materials for as long as the programme remains available.

While we fully intend to provide ongoing access, we cannot guarantee lifetime availability. Access may be affected by circumstances beyond our control, including (but not limited to):

- Business closure

- Significant life events or unforeseen circumstances

In such cases, access to the course may be limited or discontinued.

6. Programme Content and Changes

We are committed to continuously improving the course.

This means we may update, modify, or restructure:

- Course content

- Delivery format

- Support options

Any significant changes will be communicated to you via email.

7. Live Sessions and Ongoing Support

Where included, live sessions and support are provided for the duration specified at the time of purchase.

Ongoing support beyond the core programme may be offered through a separate paid membership.

8. Refund Policy (30-Day Guarantee)

We offer a 30-day refund period from the date of purchase.

To request a refund, you must contact us within this timeframe at:
📧 [email protected]


Refund Conditions
This course requires active participation.

Refunds may be considered based on:
- Evidence of engagement with the course materials

- A genuine attempt to apply the method

After 30 days, all payments are non-refundable.

9. Intellectual Property

All course materials, including videos, documents, worksheets, and guides, are the intellectual property of Steps to Brave Talking.

These materials are for your personal use only.

You may NOT:
- Copy

- Share

- Distribute

- Reproduce
- Sell

any part of the course without written permission.

Exception
You may share the school guide with your child’s school for support purposes only.

10. How to Request a Refund

To request a refund, please email:
📧 [email protected]

Include:
- Your name

- Order details

- Email used for purchase

Refunds will be processed as soon as reasonably possible.

11. Your Rights and Our Rights

This contract is between you and us. No other person has any rights to enforce any of its terms.
If we delay enforcing any part of these terms, we still retain the right to enforce them later.

12. Governing Law


These terms are governed by Scottish law.
Any legal proceedings will be handled in the Scottish courts.

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